Tourbot
The core operations platform at Educational Travel Adventures — a full-lifecycle group travel ERP handling sales pipeline and lead qualification, itinerary building, reservations, vendor management, passenger logistics, payment processing, communications, and 70+ reports across finance, sales, marketing, and operations.
Problem
A 40-person travel company needed a single system to run the entire business — from lead inquiry through post-trip reporting — covering sales, finance, operations, vendor coordination, and customer-facing portals without things falling through the cracks.
What I Built
A sales pipeline with lead qualification and agency management. An itinerary and quote builder with vendor pricing. Full reservation lifecycle management with passenger manifests, rooming lists, and multi-stage payment schedules. A vendor portal for self-service. A communications center with email, SMS, and document generation. Credit card processing, accounts receivable/payable, and QuickBooks integration. Customer and group leader portals. Employee tools including timeclock and expense management. Insurance and waiver workflows. 70+ reports and integrations with Google Workspace, Slack, and Twilio.
Result
An operational backbone that runs every part of the business daily — sales, booking, finance, logistics, and communications — still in production after years of continuous development.